Shipping and Handling

Calculating Delivery Dates

We ship most orders within 1 business day of receipt of confirmed sale. Orders are shipped via our elected courier company.

Please be aware that orders placed after midday on a business day will usually be dispatched the next business day. Our Courier does not deliver on weekends or public holidays, as such please do not include these days when estimating your expected delivery date.

Delivery Addresses

Our Courier does not deliver to P.O. Boxes so you must provide a valid New Zealand street address for delivery at time of placing your order.

Delivery Charges

Delivery charges are calculated by the website at the time you place an order and are charged to your order toal during online payment.

Charges are as follows:

• Auckland Metropolitan Area: $5.00
• Rest of North Island: $10.00
• South Island: $15.00

We reserve the right to vary the freight charges either as per customer instructions or as per courier pricing tables that may apply

Signature Upon Delivery

We require a signature upon delivery of your parcel, therefore please ensure that there is somebody available to receive the parcel at the address you provide. Please inspect the parcel and condition of the box upon receipt, if the box is visibly damaged please mark this information on the waybill or delivery note presented to you by the courier.

Delivery Problems

A special fee will apply for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to the customer's error. This extra cost will generally be the standard freight fee, ex the Auckland warehouse but other factors may apply. We generate Address labels directly from the shipping information you have entered when creating your account. If you provide us an incorrect area code or other address error e.g. incorrect or missing house or apartment number, you will be charged a fee since the Courier Company will charge us a fee for this correction.

International Orders

We do not currently complete orders via The Website for shipment to international destinations (those outside New Zealand). Orders can be requested for shipment to countries other than New Zealand, but the payment for these cannot be completed at The Website. For shipments to countries other than New Zealand please place an order through The Website and follow the instructions, or contact us directly.